ASSISTANT, CUSTOMER SERVICE

JOB SUMMARY: 

 

To support of the Centre Manager by providing helpful information, answering question and responding to complaints from customer. At the same time, assisting marketing department to ensure the smooth of event and activities. 

 

JOB DESCRIPTION

 

  • To answer all incoming calls. Helping marketing dept to monitor and reply email.
  • To assist in sourcing quotations.
  • To handle gift redemptions and be accountable for such gifts.
  • To prepare MBPJ documentation to raise bank draft and preparation of MBPJ application.
  • To prepare payment request.
  • To prepare weekly report such as Activities Report, Social Media Growth Report and Customer Count report.
  • To prepare weekly Event Order
  • To coordinate with the Building dept’s team for activities & events (M&E; Security, Cleaners, Car Park, etc).
  • To ensure work permit is signed & approved by all parties (building, M&E & Security) and revert to the organizer via email (this applies for our internal events or tenant's event).
  • To ensure that M&E keep the PA systems safely and revert with the event handover form after the completion of event/activities.
  • To assist in removing all posters/notices/buntings which have expired. Placements of such posters/notices/buntings
  • Performs all other tasks assigned by the Manager, Centre Management as and when necessary.

 

 

REQUIRED QUALIFICATIONS / SKILLS: 

 

  • SPM/Diploma or Degree in Business, Marketing Administration or any other related field. Those with the relevant working experience may be considered.
  • Multitasking
  • Teamwork
  • Organized
  • Responsibility