Role Summary
Lead the Industrial Relations (IR) function across the Group, ensuring a consistent, legally compliant and business-aligned IR framework. Partner with business leaders and HR to manage employee relations risks and support sustainable business outcomes.


Key Responsibilities

• Drive GSC-wide IR strategy, frameworks and best practices
• Act as subject matter expert for complex IR matters
• Manage end-to-end IR cases (disciplinary, grievances, misconduct, terminations)
• Conduct and guide domestic inquiries
• Ensure compliance with Malaysian labour laws and regulations
• Develop and standardise IR policies and procedures
• Identify and mitigate IR risks
• Build strong relationships with stakeholders and external parties
• Manage external legal counsel and represent the company when required
• Track IR metrics and provide insights for decision making
• Deliver IR training and coach leaders on employee relations matters

Requirements

• Bachelor’s Degree in HR, Law, Business or related field
• Minimum 10 years of HR experience, including at least 5 years in Industrial Relations, with a minimum of 2 years in a managerial role within IR
• Strong knowledge of Malaysian labour laws and IR practices
• Experience handling end-to-end IR cases and domestic inquiries
• Experience in a group or complex organisation is an advantage

Key Competencies

• Strong decision-making and problem-solving skills
• Stakeholder management and influencing skills
• High level of integrity and professionalism
• Ability to balance business needs with compliance
• Strong communication and coaching capability