FFM Further Processing Sdn Bhd | Pulau Indah

Position: Supervisor, Quality Assurance

Job Summary

Responsible for supervising quality assurance and control operations across raw material receiving, production, and finished product release to ensure compliance with food safety and quality standards, particularly FSSC 22000. This includes overseeing product inspections, documentation, audit readiness, and team performance. To supports continuous improvement and maintains open communication with the QA HOD and other departments to uphold the integrity of the Food Safety Management System.

Job Responsibilities

• Oversee quality control activities from raw material receipt through in-process checks to finished product preparation, including:
  • Raw Material Receiving: Ensure incoming raw materials meet quality and safety specifications through inspection and verification against COA.
  • In-Process Control: Monitor critical control points and verify in-line checks (e.g. temperature, weight, metal detection) are conducted and recorded accurately.
  • Finished Product Release: Review sensory and lab test results, ensure documentation is complete and accurate, and escalate to QA HOD for final verification and product release decision.
• Ensure all documentation (checklists, traceability logs, CCP records) is complete, up to date, and submitted on time, including digital entry via PowerApps.
• Supervise and perform sensory evaluations to ensure products meet approved specifications.
• Conduct GMP and hygiene inspections in production and support areas according to FSSC 22000 PRPs.
• Supervise usage and control of cleaning chemicals; verify proper labelling, storage, and handling.
• Oversee lab sample submissions for microbiological, wastewater, and verification testing; follow up on test results and required retests.
• Support the execution of internal and external calibration activities by ensuring equipment is available and accessible for scheduled calibration, and by coordinating with the QA Executive as needed.
• Monitor Pest Control activities on-site, ensure daily checks and documentation are completed, and escalate any issues or signs of infestation to the QA Executive for action.
• Monitor and manage daily task execution and attendance of QA Assistants, ensuring adequate shift coverage and performance.
• Support investigations on product non-conformities and customer complaints by gathering relevant data, conducting preliminary traceability checks, and assisting in the implementation and follow-up of corrective and preventive actions
• Participate in and support internal, customer, authority and certification body (CB) audits.
• Review and monitor laboratory documentation to ensure records are completed accurately, submitted on time, and traceable according to reference numbers and system requirements.
• Provide day-to-day supervision and guidance to QA Assistants by reinforcing food safety practices, monitoring task execution, and supporting on-the-job training as directed by the QA HOD.
• Communicate regularly with the QA HOD on quality issues, documentation status, checklist completion, and team performance.
• Escalate critical findings or unresolved issues to the QA HOD for decision-making and follow-up actions.
• Perform any other duties as assigned by Superior.

Education & Specification

• Diploma and above on Food Technology/Chemistry

Relevant Experience & Year of Service

• Minimum 2 years of working experience in a related field within the food manufacturing industry, preferably in poultry or frozen food processing.

Technical Skill & Professional Knowledge

• Well verse in Microsoft Word, Excel and Power point.
• Basic HACCP and GMP knowledge

Competencies

• Solid understanding of food manufacturing requirements, especially in processed meat products.
• Basic knowledge of GMP, HACCP, and Halal practices in food manufacturing.
• Strong attention to detail and capable of identifying quality and food safety deviations.
• Good interpersonal and communication skills for coordinating with QA team and production staff.
• Demonstrates competencies in analytical thinking, objectivity, flexibility, coordination, and task management.
• Willingness to learn and grow into a leadership role, including supporting staff training and team supervision.
• Proficient in basic digital tools (e.g. PowerApps, Excel) for documentation and reporting purposes.