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Engineer, IT (SAP)

FFM Berhad, Sungai Buloh, Selangor
 
 
We are seeking an SAP IT Engineer to bridge business needs with technical solutions. The successful candidate will collaborate closely with stakeholders—including business process owners, key users, consultants, and project managers—to understand requirements and translate them into effective solutions.
Responsibilities will include designing and implementing SAP modules tailored to business processes, troubleshooting system issues to ensure reliable operations, providing user training to enhance system adoption, and supporting SAP upgrades and enhancements.
Examples of projects may include master data maintenance for material, vendor, and customer records, managing change requests in compliance with established policies, and creating comprehensive documentation for IT solutions.
The ideal candidate will have experience with ERP systems (preferably SAP ECC or S/4HANA), strong problem-solving skills, and a background in IT or business process analysis.
 
 
Responsibilities 
  • Partner with SAP functional team and business process owners to design and implement effective SAP Solutions.
  • Conduct and support unit testing, integration testing, user acceptance testing as well as post implementation support.
  • Master data Maintenance for material, vendor and customer records, ensuring data accuracy, consistency and compliance to business standard.
  • Create and maintain comprehensive documentation of IT solutions, including architecture diagrams, technical specifications and users guide.  Ensure that documentation is accurate. Up-to-date and accessible to relevant stakeholders.
  • Provide 1st level SAP ERP application support and manage issue escalation to L2 and L3 team (SAP consultants)
  • Manage change request in compliance with established change management policies.
  • Serve as a role model and advocate for the company’s culture and values both internally and externally.
  • All employees are expected to demonstrate flexibility in delivering their work, proactively contributing to team goals as well as overall business goals and working collaboratively across all levels. You may be required to undertake duties not explicitly mentioned in the job description that are consistent with your role.  
  • Support ad-hoc projects and provide expertise as needed.
 
 
Qualification, Skills & Experience
  • Bachelor’s degree in computer science, IT, or related field.
  • Proven experience (minimum 2 years) working in solutions architecture or application support, preferably with ERP systems.
  • Excellent in analytical, problem solving and root cause analysis skills.
  • Strong understanding of the software development lifecycle and ITIL
 
 
Competencies
  • Able to make and assess personal/team decisions and align actions with organisation’s vision and mission.
  • Able to establish and maintain open/trusting relationships with colleagues and stakeholders to nurture collaborative partnerships and work towards a common goal.
  • Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenge the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes.
  • Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments.
  • Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery.
  • Able to appreciate the complex interrelationships between external factors and internal business operations and develops strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy.
  • Able to nurture the culture of learning organisation.
  • Able to develop strategic plans in response to market shifts and shocks to accomplish organizational goals; adaptability to changes in business landscape.
  • Adaptability and flexibility to changes in business landscape demonstrating initiative concerning forward thinking and planning.
  • Exhibits high level of integrity, professionalism, objectivity, personal accountability, and ability to maintain confidentiality and sensitive information.

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