Company: FFM Berhad

Location: Sungai Buloh

Job Summary

This is a sales role that encompasses mostly field work from securing sales to handling payment collections for the animal feed and raw materials division.  Expectation of the role is to service existing customers and build new customers by providing good services and maintaining rapport.

Job Responsibilities

• To sustain and grow business relationships with existing customers and develop new customers for feed and raw materials segments.
• To service the customers by taking good orders, recommending products-solutions, handling complaints, and paying visits to maintain good business rapports.
• To coordinate with other sales personnel, order processing, sales coordinators, and production teams to fulfil customers’ orders.
• To relay any customers’ concerns and quality issues to technical team for improvements, while provide solution and support to customer.
• To handle and monitor payment collections and credit control by following up with customers and accounts team.
• To gather market intelligence (trends and competitors’ activities) and feedback to management/superior regularly for decision makings.
• To prepare sales reports and data analysis as assigned by superior.
• To assist superior in any other relevant tasks for the department when required.
• All employees are expected to demonstrate a flexible approach to the delivery of work within their department.  They are required to be proactive members of the team and work closely with all other members to ensure both timely and best outcomes are achieved for all customers.  To support this approach, all employees may be required to work with external and internal partners, work across formal lines of accountability and perform duties not specifically identified in the job description but which are in line with the general level of responsibility of the post.

Qualification, Technical Skills & Professional Knowledge

• Bachelor’s degree in Business, Marketing, or a related field.  Experienced Diploma holders may be considered too.
• Minimum 3 years of experience in sales & marketing.
• Experience in animal feed, raw materials or livestock industry would be an added advantage.
• Intermediate skills in MS Excel and other MS Office Suites for reporting and basic analysis.
• Able to run reports and interpret data to conduct analysis.
• Good verbal and written communication skills in English and Malay language to effectively communicate with employees and stakeholders.
• Prior training and knowledge in poultry integration, livestock and feed will be an added advantage.
• Strong organizational and time management skills to meet deadlines and manage multiple priorities.

Competencies

• Able to make and assess personal/team decisions and align actions with organisation’s vision and mission.
• Able to establish and maintain open/trusting relationships with colleagues and stakeholders to nurture collaborative partnerships and work towards a common goal.
• Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenges the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes.
• Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments.
• Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery.
• Able to appreciate the complex interrelationships between external factors and internal business operations and develops strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy.
• Able to nurture the culture of learning organisation.
• Able to develop strategic plans in response to market shifts and shocks to accomplish organizational goals; adaptability to changes in business landscape.