FFM Marketing Sdn Bhd – Sg Buloh, Selangor

Job Summary

Oversees all outbound warehouse operations, including order picking, tally checking, branch transfers, staging, loading, and dispatch. This role ensures accurate stock movements in HAVI and SAP, coordinates order fulfilment and truck schedules, and works closely with relevant stakeholders to resolve discrepancies and ensure timely and accurate deliveries. The role also ensures compliance with company procedures, workplace safety requirements, and 5S standards.

Job Responsibilities

• Oversee and coordinate daily outbound operations, including order processing, picking, tally checking, staging, loading, and dispatch, to ensure timely and accurate deliveries.
• Verify item codes, batch numbers, expiry dates, quantities, and FIFO/FEFO requirements to ensure picking and loading accuracy.
• Ensure the proper use of the HAVI Warehouse Management System (WMS) for order processing, picking, inventory movements, and outbound transactions.
• Coordinate branch transfers and ensure all transfer orders are accurately picked, checked, documented, loaded, and dispatched according to schedule.
• Monitor outbound key performance indicators (KPIs), including picking productivity, order fulfilment, on-time-in-full (OTIF), loading efficiency, and dispatch performance, and implement corrective actions when required.
• Work closely with Sales, Customer Service, Transport, Planning, and Inventory teams to ensure smooth and timely order fulfilment.
• Investigate and resolve outbound discrepancies, including short picks, incorrect picks, damaged goods, posting failures, and loading errors, and prepare the necessary write-off documentation for damaged goods.
• Manage and develop the outbound team through manpower planning, performance monitoring, coaching, and training for new and existing employees.
• Ensure compliance with warehouse standard operating procedures (SOPs), safety requirements, 5S practices, housekeeping standards, and company policies while driving continuous operational improvement.
• Perform any other duties assigned by the Assistant Manager / Manager.

Education & Qualification

• Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience & Years of Service

• 3 to 5 years of relevant experience in managing outbound warehouse operations.

Technical Skills & Professional Knowledge

• Technical Skills & Professional Knowledge
• Proficient in HAVI and SAP systems for order processing, stock movement, picking, tally checking, loading, dispatch transactions, and inventory reconciliation.
• Strong knowledge of outbound warehouse operations, quality control procedures, workplace safety requirements, and 5S standards.
• Skilled in logistics coordination, branch transfers, transport planning, truck scheduling, delivery documentation, and outbound reporting.
• Able to analyse operational data, monitor order fulfilment, track shipments, resolve discrepancies, and ensure the accurate and timely dispatch of goods.

Competencies

• Demonstrates sound decision-making and ensures outbound operations are aligned with the organisation’s policies, procedures, and operational objectives.
• Builds and maintains effective working relationships with colleagues, transporters, Sales, Customer Service, Planning, Inventory, and other relevant stakeholders.
• Identifies and implements improvements to enhance outbound efficiency, picking accuracy, loading productivity, delivery performance, and overall warehouse operations.
• Demonstrates strong accountability for individual and team performance, proactively resolves operational issues, and ensures targets and dispatch schedules are achieved.
• Understands and prioritises customer and stakeholder requirements while developing practical solutions to improve order fulfilment, delivery accuracy, and service levels.
• Analyses outbound operational data, identifies trends and recurring issues, and implements corrective actions to improve picking, loading, dispatch, and on-time-in-full (OTIF) performance.
• Leads and motivates the outbound team through coaching, continuous learning, knowledge sharing, and employee development.
• Demonstrates adaptability and flexibility in responding to changes in customer requirements, order volumes, transport arrangements, warehouse operations, and business priorities.
• Plans and prioritises manpower, equipment, resources, and outbound activities effectively to meet changing operational demands and business objectives.
• Upholds a high level of integrity, professionalism, objectivity, accountability, and confidentiality when handling inventory data, customer orders, operational information, and sensitive business matters.

FFM Marketing Sdn Bhd – Sg Buloh, Selangor

Job Summary

Oversees all outbound warehouse operations, including order picking, tally checking, branch transfers, staging, loading, and dispatch. This role ensures accurate stock movements in HAVI and SAP, coordinates order fulfilment and truck schedules, and works closely with relevant stakeholders to resolve discrepancies and ensure timely and accurate deliveries. The role also ensures compliance with company procedures, workplace safety requirements, and 5S standards.

Job Responsibilities

• Oversee and coordinate daily outbound operations, including order processing, picking, tally checking, staging, loading, and dispatch, to ensure timely and accurate deliveries.
• Verify item codes, batch numbers, expiry dates, quantities, and FIFO/FEFO requirements to ensure picking and loading accuracy.
• Ensure the proper use of the HAVI Warehouse Management System (WMS) for order processing, picking, inventory movements, and outbound transactions.
• Coordinate branch transfers and ensure all transfer orders are accurately picked, checked, documented, loaded, and dispatched according to schedule.
• Monitor outbound key performance indicators (KPIs), including picking productivity, order fulfilment, on-time-in-full (OTIF), loading efficiency, and dispatch performance, and implement corrective actions when required.
• Work closely with Sales, Customer Service, Transport, Planning, and Inventory teams to ensure smooth and timely order fulfilment.
• Investigate and resolve outbound discrepancies, including short picks, incorrect picks, damaged goods, posting failures, and loading errors, and prepare the necessary write-off documentation for damaged goods.
• Manage and develop the outbound team through manpower planning, performance monitoring, coaching, and training for new and existing employees.
• Ensure compliance with warehouse standard operating procedures (SOPs), safety requirements, 5S practices, housekeeping standards, and company policies while driving continuous operational improvement.
• Perform any other duties assigned by the Assistant Manager / Manager.

Education & Qualification

• Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience & Years of Service

• 3 to 5 years of relevant experience in managing outbound warehouse operations.

Technical Skills & Professional Knowledge

• Technical Skills & Professional Knowledge
• Proficient in HAVI and SAP systems for order processing, stock movement, picking, tally checking, loading, dispatch transactions, and inventory reconciliation.
• Strong knowledge of outbound warehouse operations, quality control procedures, workplace safety requirements, and 5S standards.
• Skilled in logistics coordination, branch transfers, transport planning, truck scheduling, delivery documentation, and outbound reporting.
• Able to analyse operational data, monitor order fulfilment, track shipments, resolve discrepancies, and ensure the accurate and timely dispatch of goods.

Competencies

• Demonstrates sound decision-making and ensures outbound operations are aligned with the organisation’s policies, procedures, and operational objectives.
• Builds and maintains effective working relationships with colleagues, transporters, Sales, Customer Service, Planning, Inventory, and other relevant stakeholders.
• Identifies and implements improvements to enhance outbound efficiency, picking accuracy, loading productivity, delivery performance, and overall warehouse operations.
• Demonstrates strong accountability for individual and team performance, proactively resolves operational issues, and ensures targets and dispatch schedules are achieved.
• Understands and prioritises customer and stakeholder requirements while developing practical solutions to improve order fulfilment, delivery accuracy, and service levels.
• Analyses outbound operational data, identifies trends and recurring issues, and implements corrective actions to improve picking, loading, dispatch, and on-time-in-full (OTIF) performance.
• Leads and motivates the outbound team through coaching, continuous learning, knowledge sharing, and employee development.
• Demonstrates adaptability and flexibility in responding to changes in customer requirements, order volumes, transport arrangements, warehouse operations, and business priorities.
• Plans and prioritises manpower, equipment, resources, and outbound activities effectively to meet changing operational demands and business objectives.
• Upholds a high level of integrity, professionalism, objectivity, accountability, and confidentiality when handling inventory data, customer orders, operational information, and sensitive business matters.