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Senior Manager, Rewards

FFM Berhad, Sungai Buloh, Selangor
 
To lead and oversee the Group’s rewards and payroll function, ensuring consistent implementation of reward frameworks, strong governance of payroll operations, and reliable reward practices across subsidiaries.  The role provides functional leadership, drives standardisation, and supports management decision-making through sound reward insights, disciplined controls, and effective service delivery.  
This role operates within a Group HR model that balances standardisation with business realities. The incumbent is expected to collaborate closely across subsidiaries, demonstrate strong ownership of outcomes, and contribute to continuous improvement of Group HR practices.
 
 
 
Key Accountabilities
Functional Leadership of Rewards & Payroll
  • Provide functional leadership and direction for rewards and payroll operations across the FFM Group.
  • Ensure consistent interpretation and application of reward policies, salary structures, and payroll practices across subsidiaries.
  • Drive standardisation of reward and payroll processes to improve efficiency, consistency, and control.  
  • Monitor overall performance and service delivery of payroll and rewards operations across the organisation.
  • Provide guidance and support to HR teams and management on reward and payroll matters.
 
Payroll Governance & Oversight
  • Provide oversight of payroll operations to ensure accuracy, timeliness, and compliance with statutory and organisational requirements.
  • Ensure strong internal controls and segregation of duties in payroll processing.
  • Review payroll outputs, exception reports, and reconciliation results to ensure accuracy and completeness.
  • Ensure payroll risks, discrepancies, and operational issues are promptly identified and resolved.
  • Support audit activities related to payroll processes and controls.
 
Rewards Framework Implementation & Governance
  • Oversee implementation of the Group’s rewards frameworks, policies, and salary structures across subsidiaries.
  • Ensure consistent application of reward guidelines and practices.
  • Support the Head of HR in reviewing and maintaining reward policies and practices to ensure competitiveness and sustainability.
  • Provide input and recommendations on reward matters based on data, market information, and operational needs.
  • Ensure proper documentation and governance of reward-related processes.
 
Compensation & Benefits Administration
  • Oversee administration of salary adjustments, promotions, increments, bonuses, and benefits programmes across the Group.
  • Ensure reward-related processes are implemented consistently and in accordance with established policies and approvals.
  • Monitor benefit programmes to ensure effective administration and cost control.
  • Ensure proper record-keeping and documentation for compensation and benefits decision.  
 
Payroll Operations Management
  • Lead and supervise payroll operations for the Group to ensure timely and accurate payroll processing.
  • Ensure payroll schedules and deadlines are met across all subsidiaries.
  • Monitor payroll processing performance and identify opportunities for improvement.
  • Ensure payroll data accuracy and integrity.
 
Compliance & Risk Management
  • Ensure payroll and rewards processes comply with statutory requirements, company policies, and internal control standards.
  • Maintain strong governance and documentation of payroll and reward processes
  • Support internal and external audit requirements.
  • Ensure confidentiality and proper handling of employee compensation data.  
 
Data, Reporting & Insights
  • Provide accurate and timely payroll and reward reports to support management decision-making.
  • Monitor payroll and reward trends and identify potential issues or risks.
  • Support preparation of workforce cost data and reward-related reports.
  • Ensure reliability and integrity of reward and payroll data.
 
Process Standardisation & Continuous Improvement
  • Identify opportunities to improve reward and payroll processes.
  • Promote standardisation of payroll and reward practices across subsidiaries.
  • Support digitalization and automation initiatives to improve operational efficiency.
  • Drive improvements in service delivery and operational discipline.
 
Stakeholder Management
  • Work closely with HR teams, Finance, and business leaders to ensure effective implementation of reward and payroll process.
  • Provide professional guidance to management on reward and payroll matters.
  • Coordinate with external service providers, statutory authorities, and auditors as required.
 
Leadership & Team Management
  • Lead and manage the payroll team to ensure effective service delivery and operational discipline.
  • Provide coaching, guidance, and performance management to team members.
  • Establish clear performance expectations and monitor team performance.
  • Build capability and strengthen accountability within the payroll team.
 
Additional Responsibilities
  • Undertake projects and assignments as directed by the Head of HR and senior management.
 
 
 
Qualification, Experience & Skills
  • Bachelor’s degree in Human Resources, Business Administration, Finance, Accounting or related discipline. 
  • Professional certification in Human Resources, Compensation & Benefits, Payroll, or Finance is an advantage.
  • Minimum 10 – 24 years of experience in compensation, benefits, or payroll operations.  
  • Minimum 3 – 5 years of experience in a supervisory or leadership role.
  • Experience managing payroll operations in a structured or multi-entity organisation is strongly preferred.  
  • Experience supporting reward governance or policy implementation is an advantage.  
  • Strong knowledge of payroll operations and statutory compliance requirements.
  • Good understanding of compensation and benefits administration and rewards practices.
  • Ability to interpret reward and payroll data and provide meaningful insights.
  • Strong understanding of internal controls and payroll governance requirements.
  • Ability to standardise processes across multiple entities.
  • Strong attention to detail and operational discipline.
 
Competencies
  • Able to make and assess personal/team decisions and align actions with organisation’s vision and mission.
  • Able to establish and maintain open/trusting relationships with colleagues and stakeholders to nurture collaborative partnerships and work towards a common goal.
  • Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenges the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes.
  • Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments.
  • Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery.
  • Able to appreciate the complex interrelationships between external factors and internal business operations and develop strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy.
  • Able to nurture the culture of learning organisation.
 
 

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